TERMS & CONDITIONS
Our Online Sales Terms & Conditions
Welcome to the www.dhakacane.com website terms and conditions for use. These terms and conditions apply to the use of www.dhakacane.com and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access www.dhakacane.com.
Before you place an order for say a garden table and chair set and you have any questions relating to these terms and conditions please contact us by e-mail on email@example.com or call us on +8801708066001 between 10am and 5pm (Sat-Thu). Please note that all calls to our Customer Services Representatives will be charged at the local rate.
Use of This Patio Furniture Website
You are provided with access to the website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
You warrant that:
The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
You will notify us immediately of any changes to the Personal Information by contacting our Customer Service Representatives by e-mail, or calling us on +8801708066001 between 10am and 5pm (Sat-Thu).
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of www.dhakacane.com, or the use by any other person accessing the website using your shopping account and/or your Personal Information.
Our rights; We reserve the right to:
modify or withdraw, temporarily or permanently, www.dhakacane.com (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of www.dhakacane.com (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using www.dhakacane.com.
Third party links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
When you use www.dhakacane.com, you’ll see that we offer you recommendations, showing products we think you might like and could perhaps miss when you’re browsing the site.
We take reasonable care to ensure our recommendations are in line with your behavior as a customer at www.dhakacane.com. Details of the products we recommend – such as price – are correct at the time recommendations are originally made to you, but can be subject to change without notice.
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable Bangladesh Data Protection and consumer legislation from time to time in place.
When you shop at www.dhakacane.com, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .com.bd and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website (“User Information”). We may collect this information even if you do not register with us.
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service, or be used to present you with Dhaka Cane products which are relevant to your browsing history when you visit other websites.
We confirm that any Personal Information which you provide to us (or which is available on public registers) Data Commissioner’s Office. We use your information only for the following purposes:
Processing your orders;
For statistical or survey purposes to improve www.dhakacane.com and its services to you;
To serve website content and advertisements to you;
To administer this website;
If you consent, to notify you of products or special offers that may be of interest to you.
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations.
If you create a shopping account while ordering online you may be given the option to receive information from Dhaka Cane by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by telephoning us on +8801708066000 10am and 5pm (Sat-Thu).
Your personal Information may be disclosed to other businesses within Dhaka Cane and to reputable third parties who will help to deliver your furniture order. Dhaka Cane requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable Bangladesh Data Protection and consumer legislation from time to time in place. We will not release your Personal Information to any company outside of Dhaka Cane for mailing or marketing purposes.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.
To order products on www.dhakacane.com, you need to have cookies enabled. If you don’t wish to enable cookies, you’ll still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled, but see managing cookies on your web browser for help to turn them on should you need to.
Please note that cookies can’t harm your computer. We don’t store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you’re browsing.
Questions regarding this Policy should be directed as follows:
2nd Floor, Zeenat Bhaban
41/1 Kazi Nazrul Islam Avenue
Purchase of Dhaka Cane Products
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.
Contract creation and electronic contracting
The technical steps required to create the contract between you and Dhaka Cane are as follows:
You place the order for your products by phone call or in person to our representatives
We will send to you an order acknowledgement email detailing the products you have ordered.
As your product is shipped from our warehouse, we will send you a dispatch confirmation email.
Order acceptance of the contract between you and us will take place on payment by you to us for the Products ordered unless we have notified you that we do not accept your order, or you have cancelled your order.
Non-acceptance of an order may be a result of one of the following:
The product you ordered being unavailable from stock.
Our inability to obtain authorization for your payment.
The identification of a pricing or product description error.
You not meeting the eligibility to order criteria set out in the main Terms & and; Conditions.
The contract will be concluded in English.
The details of your specific contract will not be filed by www.regattafurniture.com. In compliance with Data Protection Act requirements. Should you require any information regarding orders you have placed with Dhaka Cane please write to us at the following address:
2nd Floor, Zeenat Bhaban
41/1 Kazi Nazrul Islam Avenue
Contract cancellation under the Consumer Contracts (Information Cancellation & Additional Charges) Regulations
Please note that you cannot cancel this contract if you so wish provided that you exercise your right and notify us no longer than 24 hours after the day on which you made the order.
Please see our refund policy for further details.
Description of products
Each Product purchased is sold subject to its product description which sets out additional specific conditions related to that product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on www.dhakacane.com are correct at the time when the relevant information was entered onto the system. Although we aim to keep www.dhakacane.com as up to date as possible, the information including product descriptions appearing on www.dhakacane.com at a particular time may not always reflect the position exactly at the moment you place an order.
Intellectual property and right to use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of www.dhakacane.com shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorized by us or our licensors.
You acknowledge and agree that the material and content contained within www.dhakacane.com is made available for your personal non-commercial use only and that you may (if necessary, to make a purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Compliance with laws
www.dhakacane.com may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding www.dhakacane.com and any transactions conducted on or through www.dhakacane.com.
Limitation of liability
While we will use reasonable endeavors to verify the accuracy of any information we place on www.dhakacane.com, we make no warranties, whether express or implied in relation to its accuracy.
www.dhakacane.com is provided on an “as is”and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to www.dhakacane.com, or any transaction that may be conducted on or through www.dhakacane.com including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through www.dhakacane.com.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:
any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
any loss of goodwill or reputation; or
any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the conditions.
Nothing in the conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
If any part of the conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the conditions and shall not affect the validity and enforceability of any of the remaining provisions of the conditions.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Each provision of the conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
These conditions govern our relationship with you. Any changes to these conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Dhaka Cane and you are expected to do. You confirm that, in agreeing to accept the conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these conditions and you agree that you shall have no remedy in respect of any representation. Your statutory rights are not affected by these terms and conditions. Nothing in this clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the conditions.
The conditions shall be governed by and construed in accordance with the laws of Bangladesh and you irrevocably submit to the exclusive jurisdiction of the courts of Bangladesh.
Dhaka Cane offers for sale cast aluminum, steel, plastic, textalene, wooden and rattan furniture.
Payment is usually by Cash, credit or debit card, we accept MasterCard, Visa, or Maestro and payment is taken when we receive your order.
We don’t show prices because we decide price as er customer choice &. If you cancel (within 24 hours) and you have already paid for the goods, you will receive a full refund.
Dhaka Cane is entitled to refuse any order placed by you. All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.
The checkout stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from Dhaka Cane.
You undertake that all details you provide to us for the purpose of purchasing products or services which may be offered by us on our website will be correct, that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any products or services. We reserve the right to obtain validation and verification of the authenticity of your credit or debit card details before providing you with any products or services.
Availability and Description
All products depicted on our website (as may be varied from time to time) are available for delivery almost everywhere in mainland Bangladesh.
All products are subject to availability. If the product you order is unavailable, we may offer you with a substitute of an equivalent quality and price (“Substitute Product”). In the event that we are unable to supply the product or any substitute product to you at all, we shall notify you as soon as possible and shall reimburse your payment in full.
Very occasionally products featured on our website may be known by different model numbers or branding names but are in fact the same product as stipulated by the manufacturer, these items may vary cosmetically, sometimes they are identical, we reserve the right to supply these as the products listed on our website. These items will not be classed as substitute products. If you are in any doubt please speak to us before placing your order.
Pictures and illustrations shown on this website are accurate representations as can be expected, given the possibility of slight colour and tone of the photographs and illustrations themselves.
When The Delivery Arrives
Please note if access for delivery is restricted please ensure that you inform us when placing your order or in all circumstances prior to dispatch. Do not just send an email, text or leave a voicemail, you must inform us by telephone and talk to an employee in the dispatch department (+8801708066001); otherwise if there is a problem with access to the property you will be liable for a BDT 3,500.00 re-delivery charge.
Delivery will be deemed as successfully made once the product has arrived at the address specified so long as the product has been signed for or a signed note by the buyer has been left to say that the goods can be left unsigned for. Where goods are required to be signed for, these must be signed for by an adult aged 18 years or more. Products will be deemed your responsibility once they have been received by you, your agent/shipper or the intended recipient or a signed note has been left indicating that delivery can be left unattended. Any loss or damage to the products shall then be at your own risk. Dhaka Cane will not be liable for goods shipped from the Bangladesh by a third party.
In case of delivery to certain locations such as hospitals, airports, hotels, ships and other business premises, the signature of any person authorized to accept delivery on behalf of the organization shall be accepted as proof of delivery.
Please note if access for delivery is restricted please ensure that you inform us when placing your order or in all circumstances prior to dispatch. Failure to do so will result in the delivery being treated as a failed delivery if access is unavailable and may result in a re-delivery charge being applied. If the order is subsequently cancelled for a refund (within the specified time limit) this will be treated as a cancellation under the applicable Regulations (see contract cancellation) and the original delivery charge will be taken from any refund issued. Should a delivery be refused at the delivery address, and re-requested for another date, we may, at our discretion charge for the second delivery since we met our delivery obligations with the initial delivery attempt. If you refuse an item that is being delivered for any reason when it arrives you must notify us immediately that you have refused delivery and the reason for refusal to firstname.lastname@example.org, failure to notify us may result in the original delivery charge becoming payable. If delivery is refused because it is decided you no longer require the goods and the order is subsequently cancelled and a refund given the original delivery charge will be taken from the refund before it is issued.
It is the Recipient’s responsibility to sign for the correct number of packages as shown on the carrier’s delivery consignment note. Shortages must be noted on the consignment note where possible. You should notify us of the shortages within 48 hours of delivery. (Please see Packages/Parcels Missing on delivery section for further information)
It is your responsibility to ensure that your goods are checked before signing the delivery note. If you have received a package that is damaged and have chosen to accept the delivery, it is important that you sign the delivery note as “damaged”. You must notify us of any damage within 6 hours of receipt and we will require photographic evidence of the damage to be supplied to us. We will then arrange to collect and replace your item within the usual time scales as indicated in the terms of delivery or offer an alternative remedy. Signing of the delivery note as ‘unchecked’ or similar wording’ does not waive your right of notification to us for damage. Signing the delivery note as ‘unchecked’ or similar wording’ will be deemed to have be acceptance of the goods as undamaged. We cannot accept claims for damaged goods if the courier has obtained a clean signature or if more than 6 hours after delivery has passed. We cannot process claims for damaged packaging where the contents are undamaged. The function of the packaging is to protect the contents whilst the item is in transit.
If you receive a parcel which is obviously damaged beyond all levels of acceptability please REFUSE delivery for the item(s) and contact us immediately by email to email@example.com or telephone us on +8801708066001 we can then arrange for the appropriate action to be taken.
You cannot cancel after 24 hours of the confirmation of the order.
Damage Reported after 6 hours of Delivery
We cannot accept any claims for damages which are not reported after 6 hours.
Item Received is not what you Ordered
If the product delivered is not what you ordered, or does not correspond fully with its item description and you wish to discuss this please notify us immediately on +8801708066000 or email firstname.lastname@example.org as soon as possible.
Item is Faulty on delivery
If an item becomes faulty within the first 10 days please do not use the goods, please notify us as soon as practicable on +880 1714 117 666 or email email@example.com to inform us of the problem. We can then arrange for a replacement, repair or refund as required. In both cases we will arrange to collect the goods at our expense and examine them. If the goods prove to be faulty, we can then arrange for a replacement to be sent, repair or to refund you the cost of your purchase, depending on the nature and severity of the fault.
Please note you have a duty of care to take reasonable care of the goods in your possession which includes packaging the goods for return to prevent damage. The goods remain your responsibility until received in a satisfactory condition by ourselves.
Should any item/ items become faulty after purchase please stop using and contact Dhaka Cane on +880 1714 117 666 or firstname.lastname@example.org furniture as soon as possible so we may come to an amicable solution regarding the problem.
Packages/Parcels Missing on Delivery
The delivery notes which you sign will clearly state how many parcels should be delivered. If parcels are missing on delivery please sign the delivery note and write on the delivery note how many parcels were actually received. Please notify us within 6 hrs of delivery on +880 1714 117 666 or email email@example.com detailing the parcels missing. If we receive a signature on a delivery note stating that all parcels have been delivered, we cannot accept any claims after this for missing parcels.
Parts Missing Following Delivery
Please notify any missing parts following the inspection of the goods. Please notify us within 6 hrs of delivery on +880 1714 117 666 or email firstname.lastname@example.org detailing the parts and giving part numbers if applicable. You may also send in photos or an illustration if this would help identify the missing part(s). On receipt of the information we will arrange for the relevant part(s) to be sent out to you. Please note that all parts must be checked before assembly to make sure they are all there, once assembly has been commenced the purchase price cannot be refunded. (Please note this is not to be confused with missing parcels as detailed above). The original packaging reference number should be retained.
It would be helpful if you can quote the original packaging reference number when contacting us.
Parts Missing After 1 Day of Delivery
We cannot accept liability for part(s) missing if they are reported more than 1 day (24hrs) after delivery.
General Return Information
We will not accept returns or cancellations if the product(s) have been altered by applying chemicals or paints to the surfaces or by altering or customizing the product in any way that could be deemed as you using or treating the products as your own. While in your possession, you must keep any products you intend to return to us in good condition. Products must be returned in the same condition as they were delivered and it is your responsibility to take reasonable care of these items. If products were delivered flat packed, they must be returned in the same way including complete dis-assembly. Care must be taken to ensure the returned products are packed well to avoid damage or loss of parts in transit, the products remain your responsibility until they are received by us in an undamaged condition. Your statutory rights are not affected.
Refunds (where applicable) will be processed within 30working days.
Please note once weather covers have been removed from their packaging, we are unable to offer refunds on these items. This does not affect your statutory rights.
We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by that current version. You must check the terms and conditions on the website regularly or on each visit to our site.
Please note that our website is available only to individuals that can form legally binding contracts under applicable law. You must be over 18 years to purchase the Products, using the payment methods displayed on our website. If you do not qualify you may not use our website.
Dhaka Cane shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.
Notwithstanding the any of above, Dhaka Cane’s liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same cause. This of course does not affect your statutory rights as a consumer, and does not affect your contract cancellation rights.
All items bought by companies or individuals for trade or resale purposes will be deemed to be “trade to trade” transactions and in respect of such transactions Dhaka Cane offers no warranties for said products. manufacturer.
All communications with Dhaka Cane shall be given;
to us via email to email@example.com. Please note that even though an email has been sent or you have received an automated email acknowledgement is not proof that we have received or read the email. If you have had no reply within 5 days please contact us by post to:
2nd Floor, Zeenat Bhaban
41/1 Kazi Nazrul Islam Avenue
By Telephone: +880 1714 117 666
To report damaged parcels only on delivery please also telephone: +880 1714 117 666 .
Modifications to Website
We reserve the right to make changes or corrections, alter, suspend or discontinue any aspect of our website or the content or services available through it, including your access to it. Unless explicitly stated to the contrary, any new features including new content shall be subject to these terms and conditions.
Please note that although we try to ensure that the content of our website is accurate, our websites may contain typographical errors or other inaccuracies. Photographs are for illustrative purposes only. Product colours may vary slightly due to the photographic process and computer display. Illustrations used are merely illustrations and the product may be cosmetically different but will not deter the quality and/or performance of the product.
These terms and conditions replace all other terms and conditions previously applicable to the use of our website and/or sale of the product(s).
We promise that for any product you purchase from us:
We have the right to refuse to sell or sell the product to you;
The product will correspond with the advertised description E&OE ( Errors and Omissions Excepted ); and
The product will be of satisfactory quality in relation to the item description and the price paid.
We will not consider claims for consequential loss in relation to distress, inconvenience or disappointment.
In any event liability shall be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same cause.
Information You Provide To Us
The following applies to any information you provide to us, for example during the registration or ordering process.
You authorize us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name and address, to the extent reasonably necessary to provide the services which are available through our website by us, our suppliers, our partners, successors (including the purchaser of the whole or part of our business), associates, sub-contractors or other third parties (together our “Partner Companies”).
You must own or have the right to submit content for publication on our website or direct to us and all content submitted by you must be legal, honest, decent and truthful and comply with all applicable laws, regulations, standards and/or codes of practice;
You must ensure that all content submitted to us does not infringe the copyright, design, privacy, publicity, data protection, trade mark or any other rights of any third party, nor be obscene, abusive, threatening, libelous or defamatory of any person or be otherwise unlawful;
You must ensure that the content does not advertise or otherwise solicit for funds or is a solicitation for products or services; and We have the right to monitor content and may elicit, reject remove or change content if we believe it does not comply with the above and, in particular, we reserve the right to block incoming emails and other content if we believe that their content is, or may be inappropriate or otherwise does not comply with the above. You grant us a non-exclusive, irrevocable, royalty free, worldwide license to publish all content that you submit to us except any portion of the content that is personal information. You have sole responsibility for the content which you submit to us and you shall indemnify and shall keep us fully and effectively indemnified on demand from and against all actions, claims, losses, liability, proceedings, damages, costs, expenses, loss of business, loss of profits, business interruption and other pecuniary or consequential loss (including legal costs and expenses) suffered or incurred by us and arising directly or indirectly out of the publication of Content submitted by you to us. You warrant and undertake that you will not use our website for any purpose that is illegal or prohibited by these terms and conditions, including without limitation the posting or transmitting of any libellous, defamatory, inflammatory or obscene material. If you breach these terms and conditions then your permission to use this website terminates immediately without the necessity of any notice being given to you. We retain the right to deny access to any person who fails to comply with these terms and conditions.
All advertised sizes and measurements are advertised as correct but due to manufacturing processes there may be slight variations of dimensions. Dhaka Cane endeavor to make sure that all are as accurate as possible.
You are responsible in all respects for all use of and for protecting the confidentiality of any username, email verification and password that may be given to you or selected by you for use on our website. You may not share these with or transfer them to any third parties. You must notify us immediately of any unauthorized use of them or any other breach of security regarding our website that comes to your attention.
Applicability of Online Materials
Unless otherwise specified all content and materials published on our website are presented solely for your private, personal and non-commercial use. Our website is controlled and operated by us from our offices in Bangladesh. Where content published on our website is supplied by third parties, you understand that we do not control or endorse such content in any way. All content which is offered by third parties that are not affiliated with or otherwise connected with us, is published in good faith but we do not (to the extent permitted by applicable law) accept responsibility for the accuracy or otherwise of such content (whether published on or offline) and the use of such content except for content which relates directly to Products you purchase. You assume total responsibility and risk for your use of our website and use of all information contained within it.
We have used our best endeavors to ensure that our website complies with Bangladeshi laws. However, we make no representations that the materials on our website are appropriate or available for use in locations outside the Bangladesh. Those who visit our website from other locations do so on their own initiative and are responsible for compliance with all applicable laws.
If use of our website and/or viewing of it, or use of any material or content on our website or services, or products offered through our website are contrary to or infringe any applicable law in your jurisdiction(s), you are not authorized to view or use our website and you must exit immediately. Dhaka Cane makes no representations and gives no warranties, express or implied that making the Products available in any particular jurisdiction outside the Bangladesh is permitted under any applicable non-Bangladeshi laws or regulations.
Accordingly, if making the Products or any part available in your jurisdiction or to you (by reason of nationality, residence or otherwise) is prohibited, those Products are not offered for sale to you.
You accept that if you are resident outside the Bangladesh, you must satisfy yourself that you are lawfully able to purchase the Products. Dhaka Cane accepts no liability, to the extent permitted by applicable laws, for any costs, losses or damages resulting from or related to the purchase or attempted purchase of the Products by persons in jurisdictions outside the Bangladesh or who are nominees of or trustees for citizens, residents or nationals of other countries.
Copyright and Monitoring
The contents of our website are protected by international copyright laws and other intellectual property rights. The owner of these rights is Dhaka Cane, its affiliates or other third-party licensors. All product and company names and logos mentioned in our website are the trademarks, service marks or trading names of their respective owners, including us. You may download material from our website for the sole purpose of placing an Order with Us or using our website as a shopping service. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our website including but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so.
Dhaka Cane makes no representations whatsoever about any other websites which you may access through our website or which may link to our website. When you access any other website you understand that it is independent from us and that we have no control over the content or availability of that website. In addition, a link to any other website does not mean that Dhaka Cane endorses or accepts any responsibility for the content, or the use of, such a website and Dhaka Cane shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use or reliance on any content, Products or services available on or through any other website or resource. Any concerns regarding any external link should be directed to its website administrator or web master.
Availability and Use of Our Website
We will try to make our website available but cannot guarantee that our website will operate continuously or without interruptions or is error free and can accept no liability for its unavailability.
You must not attempt to interfere with the proper working of our website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other Internet connected device. We will do our best to ensure that all materials and information published on our website are accurate, but please note that all content, materials and information on our website are provided on an ‘as is’ basis and you assume total responsibility and risk for your use of our website and use of all information contained within it.
We accept no liability for any indirect, consequential loss, damage or special or punitive damages, or costs, or for any loss of data, profit, revenue, business contracts (whether direct or indirect) in each case, however caused, even if foreseeable and even if we have been advised of the possibility of such damages. In circumstances where you suffer loss or damage arising out of or in connection with the viewing, use or performance of our website or its contents other than as a direct result of purchasing Products (which shall be subject to the exclusions and limitation of liability set out in these terms and conditions), we accept no liability for this loss or damage (except where we have been negligent) whether due to inaccuracy, error, omission or any other cause and whether on the part of Us or our servants, agents or any other person or entity. You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our website and is compatible with our website. You also understand that we cannot and do not guarantee or warrant that any material available for downloading from our website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.
All prices are in BDT. Copyright 2019 Dhaka Cane.
There will be no change after selling.
In the unlikely event you receive a damaged product(s), we must be informed within 6 hours of receipt of the goods. We always require photographic evidence to be provided via email to firstname.lastname@example.org.
We reserve the right to provide replacement parts(s) or where this is not possible a complete replacement for a damaged product.
Please note that a collection cannot be arranged without a customer signature. This will be arranged at your convenience.
Who pays for the return costs?
This depends on the reason for the return. If a product is incorrect, faulty or damaged we will cover the costs of the return and the cost of delivering a replacement. If the product is unwanted, then we will not cover the cost of the return and it is up to you to return the product to us in re-saleable condition. Once we have received the unwanted item back, we will inspect the product to ensure it is not damaged and then issue a refund after reselling, for the value of the product minus delivery/collection costs.
Which address should I use when returning an item?
2nd Floor, Zeenat Bhaban
41/1 Kazi Nazrul Islam Avenue
All Dhaka Cane furniture is guaranteed for a period of 7 years from the date of full payment against any structural defect resulting from faulty materials or workmanship of the cast aluminum or tubular metal parts except for moving parts (mechanisms, castors drawers), this does not include normal wear and tear (any powder coating or paintwork is guaranteed for 1 year). All Dhaka Cane furniture carry a 3 year manufacturers’ structural warranty except for moving parts (mechanisms, castors drawers). Please note that shaking (small cracks) in wood outdoor furniture is normal and is not a structural fault. The color of plastic and wooden furniture is affected eventually by UV rays and is not covered by our guarantee.
PLEASE NOTE We recommend that you always close your parasol in windy/breezy conditions as well as when not in use to avoid damage to both parasol and your table top. Wind damage and over tightening is not covered under our Structural warranty.
All other products e.g. pavilions. gazebos, parasols, bases, covers, bbqs, garden lighting, cushions are guaranteed for 1 year against any structural fault. This excludes colour change. All of our guarantees do not cover any of our garden products used in a contract environment (non-domestic), i.e. in hotels, bars, hostelries, inns, taverns, restaurants, holiday lets, rented accommodation, campsites etc.
After 2 days from purchase, it is the responsibility (this includes both cost and effort) of the customer to return and collect any goods to the address below the in the event of a guarantee claim. In the event of any claim the customer must provide proof of purchase in the form of the original sales invoice or the payment method.
2nd Floor, Zeenat Bhaban
41/1 Kazi Nazrul Islam Avenue
Our guarantees are only applicable to private individuals who purchased goods for domestic use. Where the goods are used other than for domestic purposes, including without limitation, communal use and/or commercial use, our guarantees will not apply. Our guarantees shall not apply to persons acquiring goods second hand or at auction.
Our 7 year structural guarantee does not include cover against moving parts (mechanisms, castors, drawers, upholstery) which can deteriorate with use. These parts are guaranteed for 1 year against failure during normal domestic use.
Free items carry a limited 3 month warranty only. This does not affect your statutory rights.
Product Use and Care Advice
All parasols, pavilions and sunshades are not waterproof and must be correctly secured before use. Also these cane products should never be left up in windy or inclement weather conditions, Dhaka Cane cannot be held responsible for damage caused by such conditions. These products are not covered by our guarantee if damaged because of incorrect fixing or bad weather.
Any parasol that is returned will be sent to the manufacturer for a cause of damage assessment, if the reason for the damage is in dispute.
Rattan furniture whether natural or synthetic is hand woven with fibre strands. Occasionally there may be strand ends that appear whilst rattan furniture is in use. This is not a fault and can be easily rectified by reworking the strand so that the end is tucked back within the frame or weave. If this problem persists please email your comments and a photograph to email@example.com and we will be able to help.
Painted cast aluminum, if scratched or chipped should be touched up in with hammarite paint to prevent oxidization – aluminum cannot rust but a white oxide will form – if this is not repaired the oxide will spread under the powder coating which will eventually cause flaking.
As all of our hand cast aluminum furniture is handmade, due to the hand casting process there may be from time to time, slight variances in the finish of individual products.
All cushions are supplied with a one-year manufacturers guarantee as standard. Dhaka Cane cannot be held responsible for cushion fabrics and filings which have been damaged or marked by being left outside in wet conditions or stored incorrectly.
Rattan Sofas and Chairs
Our cushions are designed for indoor and outdoor use and resistant to light showers. To maintain appearance and shape we recommend you store cushions inside when not in use. Covers can be easily cleaned by gently washing them in warm water and mild detergent. The UV protective coating on the covers will protect against fading. However, strong cleaning agents such as bleach can corrode the coating down and thus cause damage to the covers. We strongly recommend strong cleaning agents are NOT used when cleaning cushions or furniture fabric.
Rattan Weave and Frame
All framework is constructed of powder coated seamless welded aluminum. This is not only strong but offers greater resistance to corrosion and requires little maintenance. Our rattan is hand woven and is resistant to fading from UV light. It is easily maintained with mild detergent and a damp cloth. The use of a pressure washer can be used to remove stubborn dirt. Over time some strands may become loose, they can be tucked back in and restore your furniture to its original condition.
Tables and Glass Tops
We only use tempered glass that complies with Bangladesh safety regulations. Bleach or other corrosive cleaning agents can damage the glass, as such, we recommend against the use of such products. We recommend where at all possible try to position your table where it is not exposed to direct sunlight. We also recommend the use of table coverings (e.g. tablecloths, mats, coasters) if the table is exposed to direct sunlight. Avoid leaving glass tableware (glasses, dishes etc.) on glass tables in prolonged sunlight which could result in damaging the weave. Do not place heavy or sharp objects on the table top which can also cause undue stress to the glass surface. Although the glass is scratch resistant it is, however, vulnerable to direct heat as this can cause problems. The rattan under the glass will sag when heat is applied, this is designed to do this and once cooled it will return to shape. By using a parasol you can limit the amount the rattan warps in direct sunlight, creating shade can prevent excessive sagging. To protect your furniture`s longevity we strongly recommend when not in use all furniture should be covered by the appropriate weather cover
Whilst our cushion boxes are the perfect way of storing your cushions, and can be used with the weatherproof cover, we do not recommend that cushions or any fabric items be left indefinitely in the boxes in outside areas. To preserve the quality and integrity of cushions/fabric items we do recommend that they are periodically taken out and aired, also that when experiencing extremes of temperature, that your cushions/fabric items are stored in a warm, dry, ventilated area